Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This can be a small independent e-commerce company located in Columbus, OH that specializes in handcrafted tobacco and accessories. It’s mission is to create quality, economical, fun, nicotine-free and exciting products for both the casual smoker and the serious enthusiast. If you are searching for an awesome solution to relax or kick back, try a cigarette.
Much like any new business, you will have some bumps on the way and Electric Tobacconist USA has encountered its fair share of problems along the way. For example, the lack of online sales delayed the start of online orders significantly for the initial half a year. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we weren’t able to provide our regular customers with the biggest discount to celebrate our six month anniversary as a company. As it works out, the delay was not due to the economy, but to a problem with Brightpearl’s end of the entire year shipping plan. Ultimately, the issues with the shipping system were enough to really put us on our guard for the next six months as we planned for the next quarter of our year.
Unfortunately, we didn’t have enough time to prepare, once we were behind on many orders for the second half of the year. Thankfully, after reviewing our data, we realized that people could pretty much depend on the electric tobacconist to meet up our future orders. Once we received the order volumes, we started making repairs and improvements to our online store. Things were looking good, but things were still nearly there. We had to learn how exactly to better advertise and market our e cigarettes and vaporizer products to improve the interest in them.
We are happy to report that quarter, we saw a dramatic increase in our sales. It would appear that nearly all our customers are responding positively to our recent marketing efforts and that people are being welcomed back by the vapor marketplace. However, despite this welcome return, we are unfortunately experiencing some unprecedented volume increases in our customer service department. That is something we will have to address over the next half a year.
Along with an increased amount of sales and new customers, we are also now seeing more negative reviews about our business than previously. The unfortunate news is that people have recently been targeted by way of a band of local “rogue” business vandals, who unfortunately caused an amount of physical harm to our storefront. While our storefront was severely damaged, we’ve been in a position to operate it with a minimal degree of service, while awaiting repairs to be completed. Unfortunately, it has forced us to extend the time of time that people are providing free expedited shipping for most orders.
Among the other areas we have seen an increase in recently is in the amount of people calling our hotline and requesting service. In most instances they are reporting issues with either the merchandise or their receipt. It’s unfortunate that many of these individuals don’t realize that people have a returns policy in place. Because of this policy, we have been overwhelmed with the amount of calls and emails we have been receiving. It’s clear that we are currently experiencing an elevated amount of calls and reports from our valued customers. Despite the inconvenience, we are always glad to supply in-kind services such as a refund, replacement or money-back guarantee, as a way to ensure their satisfaction.
Beyond the aforementioned news-report topics, you can find other important issues we have witnessed recently. For instance, among our local stores experienced an influx of customer inquiries after the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it may have. As a result, we have implemented a crisis replacement policy in place for all electric Tobaccconists, no matter their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the amount of questions we receive when it comes to our services and products.
Recent press accounts reveal electric Tobaccconists struggle to deal with extended repair times. We regret to talk about, but it is the reality of owning a retail business, even one focused on providing exceptional customer support. While our goal remains to strive for continuous improvement also to continually improve our customer experience, we are taking every step essential to address any issues our customers could have. Along with hiring additional staff, we’ve also implemented several measures that decrease the JUUL Pods impact of potential late or damaged shipments on our revenue stream.